Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective date: June 2, 2026 Last updated: June 2, 2026 · Version: 1.0

One Tree Health ("One Tree Health," "we," "us," or "our") is required by law to maintain the privacy of your protected health information (PHI), to provide you with this Notice of our legal duties and privacy practices regarding PHI, to notify affected individuals following a breach of unsecured PHI, and to follow the terms of the Notice currently in effect. PHI is information that may identify you and that relates to your past, present, or future physical or mental health, the health care you receive, or payment for that care.

This Notice applies to all records of your care generated by One Tree Health across our specialties, including Neurology, Neurosurgery, Interventional Pain Management, and Orthopedic Surgery.

How we may use and disclose your health information

We may use and disclose your PHI without your written authorization for the following purposes:

Treatment. We use and share your PHI to provide, coordinate, and manage your care. Example: your neurologist may share imaging and notes with our orthopedic surgeon or an outside provider involved in your treatment.

Payment. We use and disclose PHI to bill and obtain payment for your care. Example: if you were injured in an accident and are treated on a medical lien, we may share information with your attorney, the responsible insurer, or a lienholder to coordinate billing and defer payment until your case resolves, consistent with your arrangement and applicable law.

Health care operations. We use PHI for quality assessment, training, credentialing, care coordination, business management, and similar operations. Example: reviewing records to evaluate and improve the care we provide.

We may also use or disclose PHI, without authorization, for:

Appointment reminders, treatment alternatives, and health-related benefits and services we offer.
Individuals involved in your care or payment, such as a family member or caregiver you identify, to the extent permitted by law.
As required by law.
Public health activities (e.g., disease prevention, reporting injuries, adverse events, or product recalls).
Victims of abuse, neglect, or domestic violence, as permitted or required by law.
Health oversight activities (audits, investigations, inspections, licensure).
Judicial and administrative proceedings, including in response to a subpoena, court order, or discovery request, as permitted by law — relevant where your care relates to a legal claim.
Law enforcement, as permitted by law.
Coroners, medical examiners, and funeral directors.
Organ, eye, and tissue donation.
Research, where approved and permitted by law.
To avert a serious and imminent threat to health or safety.
Specialized government functions (military and veterans' activities, national security, protective services).
Workers' compensation, as authorized by and to the extent necessary to comply with law.

Uses and disclosures that require your written authorization. Most uses and disclosures of psychotherapy notes (if any), uses and disclosures for marketing, and any sale of PHI require your written authorization. Any other use or disclosure not described in this Notice will be made only with your written authorization. You may revoke an authorization at any time, in writing, except to the extent we have already acted in reliance on it.

Your rights regarding your health information

You have the right to:

Inspect and copy your PHI, including an electronic copy of records we maintain electronically (we may charge a reasonable, cost-based fee).
Request an amendment of PHI you believe is incorrect or incomplete.
Request restrictions on certain uses and disclosures. We are not required to agree, except that we must agree to a request to restrict disclosure to a health plan for a service you paid for in full, out of pocket, where disclosure is not otherwise required by law.
Request confidential communications — to be contacted at an alternative address or by an alternative means.
Receive an accounting of certain disclosures we have made.
Receive a paper copy of this Notice on request, even if you agreed to receive it electronically.
Be notified if a breach of your unsecured PHI occurs.

To exercise any right, contact our Privacy Officer at PI@onetreehealth.com.

Our duties

We are required by law to maintain the privacy of your PHI, to provide this Notice of our duties and privacy practices, and to abide by the terms of the Notice currently in effect. We reserve the right to change this Notice and to make the revised Notice effective for PHI we already have as well as information we receive in the future. If we make a material change, we will post the revised Notice on onetreehealth.com and make paper copies available at our office.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the federal government. You will not be retaliated against for filing a complaint.

One Tree Health Privacy Officer — PI@onetreehealth.com · (615) 696-9900 · 397 Wallace Rd, Suite 303, Nashville, TN 37211.
U.S. Department of Health and Human Services, Office for Civil Rights (OCR) — 200 Independence Avenue, S.W., Washington, D.C. 20201; OCR Complaint Portal: https://ocrportal.hhs.gov/ocr/ .

Contact

Privacy Officer, One Tree Health — PI@onetreehealth.com · (615) 696-9900 · 397 Wallace Rd, Suite 303, Nashville, TN 37211.

Back to the callback form